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mBusiness Enabled Security Companies !!


AsiaPac improves customer service with Celesta’s solutions

Singapore & Oulu, Finland – September 15, 2004
September 15, 2004 – AsiaPac Distribution Pte Ltd (Singapore) uses Celesta’s wireless enterprise solution to improve the level of customer service in their field operations. With the solution AsiaPac’s field service engineers can stay connected with the company’s back-end system directly from the field. This way the engineers have the latest information at their disposal all the time and can provide their customers better and quicker service cost-efficiently.

AsiaPac co-operates with the leading technology providers and offers networking, data storage and protection, mobile computing and IT security products and services. As a distributor of Fujitsu and other well-known brands, the company also has an authorised service centre. In addition to enhancing their own customer service with Celesta’s solution, AsiaPac also partners with Celesta to promote wireless enterprise solutions.

CELESTA mBusiness Platform is a client/server-based wireless enterprise solution that delivers optimised online and offline data communications and convenient wireless management. It provides AsiaPac’s field engineers in the Customer Care Centre with connectivity to the company’s back-end systems (Customer Services Information Systems) from their Nokia 9210i Communicators and Pocket PC XDA O2 devices. AsiaPac has used Celesta’s solution since January, and the results and experiences have been very impressive. “Celesta’s solution is an essential tool for improving communications in field service”, reports AsiaPac’s Solutions Manager, Mr. Htay Win Naing. “The solution has made a huge impact on our response times. Getting constant updates on new service assignments directly in the field means quicker responses, more effective customer service and higher customer satisfaction”, Mr. Naing concludes.

Celesta’s wireless solution helps AsiaPac to uphold their company motto: “Do it right the first time, on time, everytime”. “Professionalism is one of our hallmarks”, states Mr. Edwin Lim, Director of Technical Services. “As a regional powerhouse noted for our in-house capabilities and services we wanted to provide our customer in the Customer Care Centre with the best possible service. This is why we chose Celesta”, Mr. Lim concludes. “With Celesta’s solution AsiaPac can significantly decrease administrative and field service costs. The most important benefit, however, is the improved level of service the company can now provide its customer”, states Mr. Hong Yan, Regional Sales Director APAC, Celesta. “For us local partners are the key to global business. In addition to welcoming AsiaPac to the growing number of Celesta users, we are very exited about our partnership. With its expertise, extensive customer base and excellent reputation in the South-East Asian market, AsiaPac is an important addition to our global partner network”, states Mr. Sakari Vaara, CEO, Celesta.

About AsiaPac Distribution Pte Ltd

Established in 1990 AsiaPac Distribution Pte Ltd is quickly becoming one of the market leaders in South-East Asia. The company focuses on distributing high-quality IT products and solutions as well as providing implementation, integration and maintenance services to government institutions as well as the retail and corporate sectors. Headquartered in Singapore, AsiaPac also has regional representatives in Malaysia, Indonesia, Thailand, Japan and China. For more information, visit http://www.asiapac.com.sg.


Celesta optimises field operations for Dutch home care specialists
Oulu, Finland – August 20, 2004

August 20, 2004 – Celesta’s Dutch partner, BCIP bv, a company focusing on service platforms for field service, strengthens its co-operation with Celesta. BCIP has developed and delivered a wireless enterprise solution for health care specialists, who make home visits and, therefore, need the latest information at their disposal. “Celesta’s solution can be easily tailored to meet our needs, and it also enables us to quickly launch new applications to the market”, states Product Manager Richard Verhoef from BCIP.

BCIP focuses on developing and organising the field services of its customers, who are mainly in the health care sector. Therefore, logistic know-how is a must. “Thanks to the mobile networks, field personnel can stay connected with the company’s back-office system directly from the field”, states the founder of BCIP, Mr Paul Noteboom. As the wireless enterprise solutions run on PDAs and mobile phones, the field personnel do not have to input their data from paper forms at the end of the day to the company’s back-office system. Instead, the data can be sent wirelessly directly from the field, and thus also processed quicker and without unnecessary delays.

Also the personnel in the field have constant access to the latest information. For example, in emergencies, a route plan, the latest information on the patient’s status and a list of the given medicines can be provided directly to the medical staff already on the way to see the patient. After the home visit, the latest information is sent from the wireless device directly to the back-office system. “We offer our customers a complete process, which eliminates double data entries and saves costs. The efficiency of our customers has increased at least 15 per cents”, Mr Noteboom continues.

“Celesta was one of the first companies in the market with a solution for integrating mobile devices and business processes”, Mr Noteboom reminisces. “Our co-operation has been successful: Celesta provides a technically independent platform which enables easy integration to the existing, in-house developed IT solutions”, states Product Manager Richard Verhoef. An additional advantage for BCIP is also that with Celesta the existing applications can be utilised further without large, extra costs.

The Celesta solution has worked well and been received fine among the users. “Using the system is easy and it does not require any deeper knowledge of the underlying technology”, praises Mr Verhoef. With Celesta’s solution, the mobile devices can also be chosen freely: the solution supports both Symbian OS and Microsoft Pocket PC operating systems.

The data security on the mobile devices is taken care of with a special function, which can be activated via SMS by BCIP. With this functionality the critical information located in the mobile device cannot get into the wrong hands.

The solution is used by Dutch organisations concentrated on the home care of the elderly and the sick, for example, the Salvation Army in Amsterdam or Kennemer Care. The solution is used, for example, for personnel and schedule planning, taking care of medicine supplies, and reporting daily visits.


A member of E.ON group, Enseco GmbH, optimises customer service with Celesta’s wireless enterprise solutions
Oulu, Finland – June 10, 2004

Celesta mBusiness Ltd, a member of CCC Group, has signed a contract on delivering wireless enterprise solutions based on Celesta’s mBusiness platform to the German Enseco GmbH, a member of E.ON group. “By the end of 2004 all of our 300 people working in the field will start using a hand-held device and Celesta’s solutions”, announces Mr Alois Weig, Managing Director of Enseco. The delivery contains five different applications: metering, servicing, debt collection, weekly reports and travelling expenses. The delivery is managed by Celesta mBusiness Ltd’s German subsidiary, Celesta Germany GmbH.

In the future Enseco’s field representatives can enter the meter readings and data directly into their hand-held devices while visiting the end customers. After the job has been finished, the data are sent wirelessly to Enseco’s computing centre. “Celesta’s wireless solutions provide us a complete package from reading meters at the end customers up to using the data as the basis for creating invoices. Now there are no more information breaks at any point. The solutions can also be used for improving debt collection and meter changing operations”, Mr Weig continues.

With Celesta’s software platform the applications running on hand-held devices can be easily integrated into Enseco’s IT environment. Thanks to the platform, data can be transferred securely and reliably between the hand-held devices in the field and Enseco’s Agresso ERP and project management system. “The jobs are sent regularly from the field. Therefore, we always have the latest information of the current situation in the field. As the system also enables us to optimise the routes of our field staff, we can increase our field service efficiency even more”, Mr Weig praises.

A possibility for extensive on-site validity checks is another improvement. Celesta’s solutions can be used, for example, for synchronising the previous and current meter readings. Incorrect meter readings can be corrected directly on-site. “With Celesta’s solutions we can deliver our customers in the public utilities and power companies sector exact data on a daily basis, and without compromising data security”, describes Mr Weig Celesta’s competitive advantages compared to the competitors.

“The advantages of Celesta’s mBusiness platform are the easy-to-use tools, with which we can also in the future develop the applications further ourselves without the help of expensive software specialists. As an innovative service provider we put very much importance on being able to provide our customers the best possible solutions using the latest technologies”, Mr Weig explains the reasons behind choosing Celesta. Another advantage is the freedom of choice regarding the hand-held devices. “Regarding the devices, Celesta’s solutions are not restricted to any, specific operating system. The applications run on all types of devices, and are thus reliable also in the future”, Mr Weig continues.

In addition to improved customer service, the Celesta solution improves also the workforce management of Enseco. Weekly reports and travel expenses accounts can also be sent wirelessly to the computing centre in Munich and processed there electronically. According to Mr Weig, this will add up to at least 10% savings in administrative costs.

Journalist and press contacts

Celesta mBusiness Ltd
CEO Sakari Vaara
Tel. +358 8 555 88
Fax +358 8 555 8608
E-mail: mailto:sakari.vaara@celesta.com

Celesta Germany GmbH
Managing Director Timo Lindström
Tel. +49 69 907 4 6670
Fax +49 69 907 4 66727
E-mail: timo.lindstrom@celesta.com


About E.ON AG and Enseco GmbH

Established in 2000, E.ON AG is the world’s largest energy services provider. The E.ON AG group employs about 66,000 people and in 2003 its sales amounted to 46 billon EUR. The E.ON group operates in 20 countries and it is headquartered in Düsseldorf, Germany. For more information, visit http://www.eon.com.

E.ON AG’s subsidiary, Munich-based Enseco GmbH is one of the most innovative German service companies in the energy market, which was opened to competition. As a recognised partner of the energy sector, Enseco supports companies in efficient customer service and the economic use of power networks. Enseco’s core business consists of service and consultation in customer service, accounting, counters and metering. In addition to its Munich headquarters, Enseco has 11 offices in Germany and three subsidiaries: ZSG Hungaria, EBIT TeleServices GmbH (München) and Enaco GmbH (Maisach). For more information, visit http://www.enseco.de.

Celesta and Andaira provide in Spain a mobile security and safety solution for 1,000 users on Nokia Series 60 Platform
Oulu, Finland – October 24, 2003

Madrid, Spain & Oulu, Finland – October 24, 2003
The Spanish security services company, Grupo Ombuds starts using Celesta’s mBusiness solution on Nokia 3650 devices. The company is one of the leading providers of security and safety services in Spain. Grupo Ombuds’ customers include the Ministry of the Interior, the Basque Government, public administration and financial institutes. With a total of 1,000 users, this is Celesta’s first major sale for the Nokia Series 60 Platform. The mBusiness solution is provided by Celesta’s Spanish distribution and integration partner, Andaira Technology S.L.

Mr. Ángel Cobo Fernández, the technical director of Grupo Ombuds comments: “For us this is only the beginning. The flexibility of Celesta’s mBusiness solutions enables us to implement many more improvements in our processes. As practically all of our resources are in the field, we plan to utilise the possibilities of Celesta’s solutions to the fullest.” Mr Fernández continues: “Also platforms and operators can be changed and new types of terminals introduced without major modifications to the existing solutions and back-office systems.”

Mr. Eduardo Fernandez, the Business Applications Manager of Nokia Spain states: “Celesta's solution combined with Andaira's expertise in integration and mobility is one of the best examples of how the actual mobile technology implemented in current Nokia phones can help to improve and optimize corporate processes. Series 60 platform, integrated into an affordable, widely available, Symbian-operated Nokia 3650, forms the basis for integrating mobility into many possible corporate processes.”

Mr. Rafael Cediel Hernández, the Managing Director of Andaira Technology S.L. states: “This is a major breakthrough in the security sector in Spain with Celesta. Combined with the large number of users, Grupo Ombuds is an important reference, which highlights the solution’s reliability, expandability and applicability to all organisations with a large mobile workforce.”

Mr. Sakari Vaara, the Managing Director of Celesta comments: “I am confident that Grupo Ombuds gains a true competitive edge and quick ROI with our mobile security solution which is provided by our dedicated partner, Andaira. Grupo Ombuds is among those visionary companies in Europe, who are improving their mission critical operations in the field with the latest mobile technology such as Nokia’s 3650 phones.”

Before mobilising their service processes, Grupo Ombuds relied on a beeper-based system and voice communications. The specialists filled in paper documents on their assignments and communicated with the agencies by phoning a call center. The paper documents were later scanned to the company’s proprietary back-office system.

Celesta’s mobile security and safety solution operating on Nokia 3650 devices is increasing the quality of customer service by improving communications and shortening the response times between the security specialists in the field and the agencies. The solution is also eliminating double data entries and decreasing errors as the reports from the field are sent directly to the back-office system.

During November 2003 Grupo Ombuds is starting a pilot project with 50 users. The first roll-out phase includes developing and testing the mBusiness solution and increasing the number of users up to 840. The plan is to carry out this first phase in two months. By the end of January 2004, the company expects to roll out the solution to an additional 160 users.

About Grupo Ombuds

Grupo Ombuds is one of Spain’s leading providers of security and safety services. Established in 1996, Grupo Ombuds is headquartered in Madrid, Spain. The company employs 1,175 security specialists throughout the country. Thanks to its two main subsidiaries, Ombuds compañía de seguridad S.A. and Ombuds Servicios S.A, the company has offices also in Bilbao, San Sebastian, Vitoria, Pamplona and Barcelona.

About Andaira Technology S.L.

Andaira Technology is an IT company focusing on consulting and services regarding SAP R/3, Contact Center solutions, document management, CRM and mBusiness solutions. With the highly skilled and educated staff of 40, Andaira is committed to establishing close relationships with their customers.Though headquartered in Madrid, Spain the company is engaged in projects all around the Iberian peninsula. Andaira Technology’s partners include, for instance, SAP, Oracle, Easy Software, Lotus, Altitude Software and Microsoft. For more information, visit www.andaira.es.

Falck Securitas A/S opts for mBusiness
25th June, 2003

Madrid, Spain & Oulu, Finland – Jun 25, 2003 Oulu, Finland – June 25, 2003 – The Danish Falck Securitas A/S chose Celesta’s mBusiness solution to turn their dispatching and reporting processes mobile. Falck Securitas is Denmark’s largest company providing security services to the public and private sectors and to corporations. The Celesta mBusiness solution was provided by Celesta’s Danish partner, SCR Consulting A/S. “Falck Securitas has very high standards of requirements. We are proud to be the chosen vendor of a mission critical system in Falck Securitas’ core business”, says Mr. Hans Beyer from SCR Consulting.

CELESTA mBusiness Platform is a client/server-based solution that delivers optimized online and offline data communications and convenient wireless management. It provides 250 Falck’s field technicians in the Alarm Service Division with connectivity to the company’s back-end systems (SAP and proprietary systems) from their Nokia 9210 Communicators and iPAQ PocketPC devices. At the moment, the solution is under configuration and testing. “We wanted to modernize our dispatching and reporting operations. Our objective was to tune the workflow in order to better meet the needs of our customers and to save time and money while doing it”, says Division Manager Lars K. Jørgensen from Falck Securitas.

Before the introduction of Celesta’s mBusiness solution the work orders were dispatched by phone or fax. The technicians had to do their weekly reports on paper. Today when a customer calls, the work order is created in the back-end systems and then sent wirelessly to the right field technician’s mobile device overnight. When the technicians start work, they immediately know what their assignments and schedule are for the day. Ad hoc work orders are sent and acknowledged right away. With the customised Celesta mBusiness application on their mobile devices the field technicians can also send work reports wirelessly to the back-end system after they have finished the work order. These reports include job types, possible special circumstances, actions taken, etc. In other words, all the data needed for invoicing the customer. In the future Falck Securitas also plans to keep the stationary stocks and the stocks in the technicians’ vans up-to-date with wireless communications.

“We are pleased to add Falck Securitas to the ever-increasing group of Celesta users. Falck Securitas with its superior know-how of security services is yet another good example of how CELESTA mBusiness Platform is suited for all organisations who want to manage their workflow and increase productivity”, states Mr. Joni Väänänen, Celesta’s Account Manager for Scandinavia.

About Falck Securitas A/S and Group 4 Falck A/S

With over 2,000 employees Falck Securitas is Denmark's largest security provider. The company provides security products, guarding, and advising to more than 75,000 customers in the public and private sectors. Falck Securitas A/S is also the only security provider who handles everything from advising, project planning, installation, service and surveillance to action and reestablishing. The company’s know-how and variety of services enable it to deliver comprehensive and well planned security solutions. Falck Securitas is a part of Group 4 Falck.

Group 4 Falck A/S is the second largest security services provider globally with operations in more than 85 countries throughout the world. The turnover is DKK 32 billion. In addition to security services, i.e. alarm services, guarding services and cash services, Group 4 Falck also provides safety services, i.e. ambulance services, fire fighting and auto assistance. Group 4 Falck has over 230,000 employees. Group 4 Falck's head office and Executive Management Board are located in Copenhagen, and the group's shares are listed on the Copenhagen Stock Exchange. For more information, visit www.group4falck.dk.

About SCR Consulting A/S

SCR Consulting A/S is a Danish-based IT service provider with strong bonds to the Scandinavian market, especially in the transnational Öresund region. SCR Consulting has been in the market for two decades and offers a wide range of services, such as consultancy, project management, development and system integration - plus now mobile solutions based on a standardized platform. For more information, visit http://www.scrconsulting.org.